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We always adhere to the service philosophy of openness and transparency, integrating it throughout the entire service process. We fully disclose all-round information to our customers, including supplier quotations, logistics costs, and service fees. Adopting a "zero-price commission" model, we only charge reasonable service fees, ensuring that every expenditure made by our customers is clear and traceable. In the 2024 customer satisfaction survey, the "service transparency" rating reached a high of 4.8/5, earning high recognition from our customers. This transparent service model not only enhances customers' trust in us but also lays a solid foundation for establishing long-term and stable cooperative relationships between both parties. Whether it's new customers or long-standing partners, we earn their trust and support with our most sincere attitude and professional services, working together to achieve win-win cooperation.
In cross-border trade, time is efficiency, and rapid response capability is a crucial indicator of service quality. We have assembled a professional and efficient domestic service team to provide customers with immediate communication services on working days. From product inquiries, order tracking, to problem feedback, every customer need is promptly addressed. We strictly adhere to response time standards: customers' inquiries are responded to within an average of 2 hours, and for urgent orders, detailed quotations are provided by the factory within 24 hours. To ensure efficient operations, we continuously optimize internal collaboration processes, strengthen close coordination with suppliers, and establish a comprehensive information transmission and processing mechanism. Through this rapid response mechanism, we have secured valuable decision-making time for our customers, significantly enhancing service efficiency and customer experience, and establishing a good service reputation in the industry.
In the cross-border trade market, large trading companies often prioritize large orders, while the needs of small and medium-sized order customers are often overlooked. We precisely identify this market gap and focus on the small and medium-sized order market with procurement amounts ranging from $20,000 to $500,000, providing customers with professional and efficient services. In 2024, such orders accounted for 60% of the company's total business volume and have become a core business segment. We fully understand the urgent needs of small and medium-sized order customers for flexibility and convenience, supporting various payment methods such as L/C (letter of credit) and T/T (telegraphic transfer) to accommodate different customers' financial arrangements. During the order execution process, whether it is temporary adjustments to product specifications or urgent changes in delivery time, we can quickly coordinate resources from all parties and flexibly respond to customer needs, thanks to our close cooperation with suppliers. With efficient and customized services, we meet customers' personalized needs and become the preferred partner for small and medium-sized order customers.
In cross-border procurement, information asymmetry has always been a pain point for customers. To effectively address this issue, we have developed a non-standardized service process. From the moment an order enters the production stage, we arrange for professional personnel to conduct unscheduled on-site follow-ups. By taking high-definition photos of the production site and recording detailed processing videos, we fully document the entire production process, including parts processing, component assembly, and performance testing. We systematically organize these real and intuitive visual materials, produce progress reports with illustrations, and regularly synchronize them with customers. Customers can grasp the real-time status of order production without visiting the site, and every key node, from the arrival of raw materials to the acceptance of finished products, is clearly visible. This visual feedback model not only effectively eliminates the information gap in cross-border procurement but also enhances customers' sense of control and trust in the procurement process, making them feel more at ease and assured throughout the entire procurement process.
With a decade-long expertise in China's supply chain sector, we have forged strong partnerships with over 200 high-quality manufacturers across key industrial hubs like the Yangtze and Pearl River Deltas. Our collaborations span critical sectors including textile machinery, electrical equipment, and precision instruments, building a comprehensive supplier network. We maintain a dynamic supplier database detailing equipment types, production capacity, technical specifications, pricing, and delivery timelines. This system continuously tracks technological upgrades and operational changes, ensuring real-time accuracy. Leveraging deep industry insights and integrated resource capabilities, we deliver rapid responses to procurement demands. Notably, our flexible model supports small and medium orders, eliminating traditional volume constraints. This agility enables tailored solutions, shortens lead times, and reduces supplier screening efforts for clients, solidifying our reputation as a trusted partner.
After a decade of practical experience in the supply chain field, we have a precise and in-depth understanding of domestic factories' pricing strategies, cost structures, and market price fluctuation patterns. During the bargaining process, we adopt a multi-supplier price comparison mechanism, fully leveraging the competitive market environment to conduct a comprehensive analysis of supplier quotations, accurately identifying and eliminating hidden costs such as packaging and transportation. At the same time, leveraging our extensive negotiation experience and using long-term order commitments as a powerful bargaining chip, we negotiate more competitive price terms with suppliers. Data from 2024 shows that through our professional bargaining services, the average order price achieved for our clients was 12%-18% lower than the market reference price. We always adhere to the principle of ensuring product quality and delivery timelines while significantly optimizing our clients' procurement costs. From fluctuations in raw material prices to the complexity of production processes, from market supply and demand relationships to industry competition dynamics, we take into account every factor that affects prices, continuously enhancing our clients' market competitiveness and creating tangible economic value.
